Executive Roundtables

At the heart of strategic growth and industry innovation are conversations that matter. Our Executive Roundtable Discussions bring together senior leaders and decision-makers from across the customer experience and contact center landscape for high-impact, peer-to-peer dialogue in an intimate and curated setting.

Each roundtable is thoughtfully designed to foster meaningful connections, exchange best practices, and spark collaborative problem-solving around the industry’s most pressing challenges and emerging trends. With a focus on relevance, relatability, and results, our sessions cover topics such as AI integration, workforce engagement, operational excellence, and the future of leadership.

Whether hosted virtually or in person, these exclusive gatherings offer a unique opportunity to share insights, gain new perspectives, and walk away with actionable ideas—all while expanding your executive network in a trusted, non-sales environment.

Join the Conversation. Lead the Change.

Upcoming Sessions:

May 28 – Setting the Stage: What Does AI Readiness Really Mean?

June 25 – Data First: Preparing the Foundation for AI Success

July 30 – AI + Humans: Reimagining Workforce Roles in the Age of Automation

August 27 – Customer Experience Reimagined: AI in Action

September 24 – Tech Stack Check: Integrating AI Into Your Contact Center Ecosystem

October 29 – Governance & Risk: Ethical, Legal, and Operational Considerations

November 19 – Measuring What Matters: KPIs for an AI-Powered Contact Center

December 17 – 2026 and Beyond: Futureproofing Your AI Strategy

Sponsorship Opportunities Available. Contact Us for Details.

Client Feedback & Participant Testimonials

  • Valerie makes hard work, passion, and flawless execution look like magic. When you partner with her, you can have complete confidence in the outcome's excellence, the depth and breadth of her resourcefulness, and how she brings people together to collaborate effectively for shared success. I have honestly never met anyone else like her! Valerie has an impressive ability to read situations quickly, consider a thoughtful strategy, skillfully communicate, utilize her network and experience to put the right pieces in the right places and achieve success seemingly without blinking an eye.

  • I've had the great fortune to witness and experience Valerie's magic through her work, the community she creates and continually develops, and the impactful connections she fosters. Above all else, she has integrity, grit, resilience, genuine kindness, and respect for everyone she encounters. If you have an opportunity to partner with Valerie on anything, I highly recommend it because the positive reverberations you and your organization experience will be remarkably infinite.”

    -Kristin Sprows, Solutions Consultant, livepro

  • I am honored to recommend Valerie, a truly exceptional professional whose impact on everyone they meet is nothing short of transformative. Valerie is a masterful networker and connector, with an innate ability to forge meaningful relationships that are both lasting and impactful. Her genuine care for others, combined with a deep commitment to excellence in customer care, along with her dynamic community makes for a rare and invaluable asset in any setting.

    From the moment you meet Valerie it's evident that she is driven by a passion for helping others. She has an extraordinary talent for understanding the unique needs of each person she encounters, and goes above and beyond to ensure that those needs are met with the highest level of care and attention.

  • In the fast-paced world of customer care and networking, Valerie stands out as a beacon of integrity and empathy. She has a remarkable ability to connect the right people, resources, and opportunities, creating a ripple effect that positively impacts everyone involved.
    I wholeheartedly recommend Valerie for any endeavor she chooses to pursue. Her unique blend of professional acumen and heartfelt dedication to others makes her an unparalleled asset. Anyone fortunate enough to work with Valerie will quickly discover that she is not just a professional, she is a difference-maker in the truest sense.

    -Alexandra Berry, Practice Director, Parker Staffing Solutions Group

  • Valerie has an amazing gift of collaboration and bringing the right people together to collaborate, drive change, lean in on tough topics. I was honored to be invited to participate in her exclusive women’s group of high-powered successful thought leaders. Together we leaned in hard during the Covid challenges of 2020 to build something new which allowed us to be authentic leaders who all had responsibility of leading teams/organizations/projects and work together to rise up and take charge with new vision and solutions to help work through the chaos. With Valeries insight to build that group of women we now have numerous success stories from our leadership meetings that can measure the benefit and outcome of her vision for the group. I know I have become a better influencer and leader because of those brilliant people she brought together as one unit.

    -Christine Seelig-Sellers, Client Partner, IBM

  • Valerie is a magnet, a professional alchemist, really, where the connections she creates turn into lasting relationships and the conversations she starts are a catalyst for change. She's got a force field around her and I, for one, am happy to have been pulled into her ever-expanding network.

    – Lisa Oswald, Customer Service Strategy & Operations Leader, Travelzoo